Refund & Cancellation Policy

Last updated: 04 Sep 2026. This is a starting template — set your actual refund window and terms here, then have it reviewed before going live. Razorpay and most payment processors require a clear, published refund policy for merchant approval.

1. Subscription Purchases

Subscription packages on KapuMatrimony are billed as a one-time payment for the duration shown at checkout (e.g., 90/180/365 days). Access to paid features (contact viewing, messaging, featured placement) begins immediately upon successful payment.

2. Cancellations

Subscriptions do not auto-renew — there is nothing to "cancel" for future billing cycles. Once a subscription period ends, it simply is not renewed unless you purchase a new one.

3. Refund Eligibility

Because subscription access is granted immediately, refund requests are evaluated on a case-by-case basis. Refunds may be considered for:

• A duplicate or accidental payment for the same package
• A technical failure where payment was deducted but the subscription was not activated
• A request made within 24 hours of purchase, where the paid features were not used

Refunds are generally not issued for change of mind after the subscription's paid features (messaging, contact views) have been used.

4. How to Request a Refund

Contact us via the Contact Us page within 7 days of your payment, including your registered email and the payment ID from your Razorpay receipt. We aim to respond within 3–5 business days.

5. Refund Processing

Approved refunds are issued to the original payment method via Razorpay and may take 5–7 business days to reflect, depending on your bank or payment provider.

6. Contact

For any billing questions, reach us via our Contact Us page.